MediDrive Transportation Provider Network
Join our network of Transportation Providers for Virginia
Partner with MediDrive to serve Aetna Better Health of Virginia Medicaid members with NEMT services across the state.
- One management platform
- Consistent ride requests, no empty vehicles
- Fast, reliable payments
24/7
support availability
On-time
payments
Free
to join
Why partner with MediDrive
Join our network
Get consistent ride volume
As part of our network, you get access to a higher volume of ride requests from Medicaid members who need your services.
Access the driver app
Simplify how you and your drivers track rides and manage patient care by using MediDrive's dedicated app for drivers.
Use AI-assisted technology
Our management system helps optimize routes, reduce empty miles, and make your drivers more efficient.
No transport exclusivity
You can join our network and continue to provide transportation independently for your previous clients or companies.
Credentials we require
To keep our network strong and our members safe, all partners participate in an ongoing credentialing process for their drivers and vehicles. This process makes sure we are always ready to provide the best service possible.
Driver Requirements
Current Driver's LicenseOIG CheckGSA/SAM CheckCurrent Drug ScreenNational Criminal Background CheckNational Sex Offender CheckMotor Vehicle ReportTraining (PASS, Wheelchair, Defensive Driving)First Aid/CPR/AEDWorkers CompVehicle Requirements
General Liability CoverageAuto Liability CoverageVehicle RegistrationVehicle InspectionWhat we expect from our partners
We believe that every trip is a chance to help someone live a healthier life. To give Aetna Better Health of Virginia members the best care, we ask our partners to follow these simple but important standards.
Put safety first
Keep your vehicles clean and well-maintained. Always make sure passengers are safe and secure at all times.
Be on time
Many members are heading to life-saving treatments like dialysis or oncology. They are counting on you to arrive within the scheduled window so they don't miss their care.
Finish the ride
Once you accept a trip, we expect you to finish it. If something goes wrong, contact dispatch right away so we can help.
Report incidents quickly
If there is an accident or a complaint, let us know within 24 hours. Keeping clear records helps us protect both you and the member.
Show respect and care
Treat every member with the dignity and respect they deserve. Some members may need a little extra help getting in or out. Please be ready to assist them.
Frequently asked questions
We are here to support you
Running a fleet is a big job, and you shouldn't have to do it alone. Our Provider Relations team is ready to help you with any questions, from booking a ride to getting paid.
703-714-6940Available 24/7