MediDrive x Aetna Better Health of Virginia
Reliable Non-Emergency Medical Transportation for Virginia
MediDrive is Aetna's dedicated partner for medical transportation in Virginia. Whether members need a standard car or a wheelchair-accessible van, we ensure they get to their appointments anywhere across the state.
24/7
scheduling availability
95%
on-time rate
Real-time
GPS tracking
Safe transportation to medical appointments
MediDrive is the contracted non-emergency medical transportation (NEMT) broker for Aetna Better Health of Virginia.
This partnership serves Virginia Medicaid members under the Department of Medical Assistance Services (DMAS).
We work with a network of qualified transportation providers to deliver safe, reliable rides to medical appointments across the state.
Types of transportation we provide
Standard (Ambulatory)
Regular rides for members who can walk independently.
Wheelchair accessible vehicles
Rides for members using wheelchairs or mobility devices.
Benefits:
- Rides to and from medical appointments
- Mileage reimbursement for eligible members
- Multi-passenger and group rides for recurring care
- Coordination with healthcare providers
- Nonmedical rides (15 round trips/year for grocery, library, etc.)
Everything explained for you
We serve members, medical staff and other transportation providers.
Safety during bad weather
Virginia weather can be tough.
If there are hurricanes, tornadoes, or storms, we follow strict rules to keep you and our drivers safe.
- We always prioritize life-sustaining trips like dialysis or chemotherapy
- If the weather is too dangerous, rides may be delayed or canceled
- If your ride is canceled, we will notify you and reschedule as soon as possible
- There will be no penalties applied for weather-related cancellations
For emergencies, always call 911
MediDrive is a non-emergency transportation provider and does not handle medical emergencies.
To check for updates during severe weather:
- Call our line 1-800-734-0430 (Medicaid) or 1-844-452-9375 (FIDE)
- Check the MediDrive mobile app for notifications
ADA Compliance Statement
MediDrive is committed to ensuring that all transportation services are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
We do not discriminate on the basis of disability in the provision of transportation services.
If you believe you have been discriminated against or denied services based on a disability, you may file a complaint with MediDrive or directly with the Virginia Department of Medical Assistance Services (DMAS).
