Resources for Medical Facilities
Schedule patient transportation in minutes
Access all forms, track patient trips, and manage transportation requests in one centralized NEMT portal for Aetna Better Health of Virginia.
- 24/7 availability to schedule rides via call or web portal
- Real-time trip tracking & notifications
- Patient transport history
24/7
support availability
Unified
management system
GPS
ride tracking
Enroll your medical facility
Register your facility to schedule patient rides online through the MediDrive Facility Portal.
- Schedule trips easily
- Get faster ride confirmations
- Track ride location in real-time
- Reduce patient discharge delays & bed-blocking
How to schedule patient transportation
Open Facility portalAccess the Facility Portal
Log in to our secure NEMT portal or call our dedicated facility line to schedule rides.
Enter patient details
Provide patient information, including mobility needs like wheelchair-accessible vans or stretcher transport.
Instant ride confirmation
Receive immediate trip IDs and status updates via the web portal for medical facilities.
For urgent requests, contact the Facility Department directly at 703-372-9832.
What you need to know about
scheduling patient rides
Routine care
Advance scheduling
Schedule routine Medicaid transportation at least three (3) business days in advance.
Recurring treatments
For recurring visits (3+ days per week for 3+ months), such as dialysis, chemotherapy, or psychosocial rehab, please contact our dedicated Facility Department at .
Important
To prevent fraud and ensure clinical safety, patients cannot request their own discharge rides. Only medical staff may initiate a hospital discharge transportation request.
Hospital discharges
How to schedule a patient discharge ride:
Access the Facility Portal
Log in to the NEMT portal specifically for medical staff.
Provide the trip details
For recurring visits (3+ days per week for 3+ months), such as dialysis, chemotherapy, or psychosocial rehab, please contact our dedicated Facility Department at .
Confirmation
Our dispatch team will confirm transportation details within 3 hours.
Track in real-time
Monitor the driver's ETA and ride status directly through the portal dashboard.
Same-day transport
Medical staff may request urgent healthcare transportation services without advance notice for the following:
- Hospital admissions and discharges
- Dialysis and dialysis-related appointments
- Chemotherapy, radiation, and wound care
- Pre-surgery and post-surgery visits
- Transplant services
MediDrive confirms details for all urgent requests within 3 hours.
Frequently asked questions
Contact our Facility Department
For standing orders, advance scheduling, hospital discharge coordination or situations that can't be solved through the web portal, contact our Medical Facility dedicated team:
Available 24/7