Aetna Better Health of Virginia × MediDrive
Resources for Medical Facilities
Coordinate patient transportation seamlessly with MediDrive for Aetna Better Health of Virginia Medicaid members across the Commonwealth.
Now Accepting Digital Forms
Submit medical necessity forms and trip requests electronically through our facility portal. Faster processing, fewer errors, and instant confirmation.
Trip Scheduling for Facilities
Two scheduling options to fit every clinical scenario.
Advance Trip Scheduling
Schedule patient transportation three plus (3+) business days in advance for the most reliable service.
Standing Orders
For recurring treatments (3+ days/week, 3+ months) -- dialysis, adult daycare, psychosocial rehab, and similar services.
Phone: 703-372-9832
Contact Utilization Review/Facility Department for standing orders and advance scheduling.
Urgent trips allowed without advance notice:
- Hospital admissions and discharges
- Dialysis and dialysis-related appointments
- Wound care
- Chemo/radiation treatments
- Surgery pre and post-op follow-up visits
- Transplant services
Hospital Discharge
Transportation for patients being discharged from hospitals requires coordination through hospital staff.
Important: Hospital staff MUST make the transport request — patients cannot request their own discharge transportation.
Utilization Review / Facility Department
For standing orders, advance scheduling, hospital discharge coordination, and clinical documentation support.
Mon-Fri 8am-5pm
Facility Portal
Access all forms, track patient trips, and manage transportation requests in one centralized platform designed for healthcare facility staff.
- Digital form submission
- Real-time trip tracking
- Patient transport history
- Automated appointment reminders
The Drive to Better Health