Aetna Better Health of Virginia × MediDrive
Your Ride to Better Health
Non-emergency Medical Transportation for Aetna Better Health of Virginia Medicaid members across the Commonwealth.
Regions Served
Scheduling
Advance Notice
Service Regions
MediDrive provides NEMT services to Aetna Better Health of Virginia Medicaid members across the entire Commonwealth.
Service Regions
Book a Ride
Choose the method that works best for you to schedule your medical transportation.
Call Us
Self-Service Portal
Schedule, modify, or cancel trips online through the member portal. Available 24/7 for your convenience.
Available 24 hours a day, 7 days a week
Online Chat
Chat with a live representative for real-time assistance scheduling, modifying, or canceling your trip.
Mobile App
Download the MediDrive app to book, track, and manage your rides on the go.
Levels of Service
We match you with the right vehicle based on your medical and mobility needs.
Ambulatory (Taxi/Van)
For members who can walk and transfer independently.
Wheelchair Van
For members using wheelchairs or mobility devices.
Stretcher Van
For members who cannot sit upright but don't need medical monitoring.
Non-Emergency Ambulance
For members requiring medical monitoring during transport.
What You'll Need When Scheduling
Have this information ready before you call or go online.
- Your first and last name
- Date of birth
- Medicaid ID number
- Home address including ZIP code
- Phone number
- Provider name
- Appointment date, time, and address
- If anyone is traveling with you
- Special travel needs (wheelchair, stretcher, etc.)
- Special health care needs
Schedule 3 Business Days in Advance
To ensure availability, please schedule your ride at least 3 business days before your appointment. This helps us assign the right vehicle and coordinate your transportation efficiently.
Exceptions: Hospital discharge, pharmacy trips, urgent medical conditions, and life-sustaining treatment (dialysis, chemotherapy) may be scheduled with shorter notice.
Cancellations & Changes
Need to cancel or reschedule? Please notify us at least 24 hours before your scheduled pickup time. You can cancel via phone, online portal, or the mobile app.
Contact & Hours
Reach us by phone or online — we're here to help.
Phone Numbers
Hours of Operation
- Routine Reservations
- Mon-Fri 8am-8pm EST
- IVR Self-Service
- 24/7 & weekends
- Ride Assist
- 24/7
For medical emergencies, always call 911.
Facility Portal
Healthcare facilities can coordinate patient transportation through our portal.
facility.medidrive.comThe Drive to Better Health