About MediDrive Colorado

Connecting Health First Colorado members to the healthcare they need through safe, reliable, and accessible non-emergency medical transportation.

Our Partnership with Health First Colorado

MediDrive is the contracted non-emergency medical transportation (NEMT) broker for the Colorado Department of Health Care Policy & Financing (HCPF). We coordinate transportation services for Health First Colorado (Medicaid) members, ensuring they can access medically necessary appointments without transportation barriers.

Our mission is to remove transportation as a barrier to healthcare. We work with a network of qualified transportation providers to deliver safe, reliable rides to medical appointments across the Denver metro area and surrounding counties.

What We Provide

Rides to and from medical appointments
Wheelchair-accessible vehicles
Stretcher transportation when medically necessary
Mileage reimbursement for eligible members
Multi-passenger and group rides for recurring care
Coordination with healthcare providers

Accessibility & Translation Services

We are committed to serving all Health First Colorado members, regardless of language or ability.

Language Line

Free interpreter services are available in over 200 languages when you call our scheduling line. Simply tell our representative which language you need, and we will connect an interpreter at no cost to you.

Written materials can also be provided in alternative languages or formats upon request.

ADA Accommodations

All transportation services comply with the Americans with Disabilities Act. Wheelchair-accessible vehicles, stretcher vans, and attendant seating are available at no additional cost.

If you require special accommodations, please let us know when scheduling your ride so we can assign the appropriate vehicle.

Emergency Weather Protocols

Colorado weather can be unpredictable. During severe weather events, MediDrive follows established safety protocols to protect our members and drivers.

Service may be delayed or suspended during severe weather warnings
Members will be notified of cancellations as early as possible
Life-sustaining trips (dialysis, chemotherapy) are prioritized
Weather updates posted on our website and IVR system

During Severe Weather

If a severe weather event impacts service, check our website or call our main line for real-time updates. Our IVR system is updated with weather-related service changes.

If your trip is canceled due to weather, our team will work with you to reschedule at the earliest safe opportunity. No penalties are applied for weather-related cancellations.

For emergencies, always call 911.

MediDrive is a non-emergency transportation provider and does not handle medical emergencies.

Complaint Procedures

We take all feedback seriously and are committed to resolving concerns promptly.

File a Complaint

Call our main line and press 4 for complaints, use the online portal, or submit a written complaint by mail. All complaints are documented and assigned a tracking number.

Acknowledgment

You will receive written acknowledgment of your complaint within 2 business days. This includes your tracking number and the name of the representative handling your case.

Resolution

We aim to resolve all complaints within 10 business days. You will receive a written resolution letter detailing the outcome and any corrective actions taken.

ADA Compliance Statement

MediDrive is committed to ensuring that all transportation services are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. We do not discriminate on the basis of disability in the provision of transportation services.

If you believe you have been discriminated against or denied services based on a disability, you may file a complaint with MediDrive or directly with the Colorado Department of Health Care Policy & Financing.

The Drive to Better Health