Medical Rides for Health First Colorado Members
Book a ride to your doctor
We help members of Health First Colorado (Colorado's Medicaid program) get to doctor's visits across the state. Through MediDrive, you can easily book, change, or track your rides in real time.
Starting July 1, 2026, we will service the Denver metro area. Our services will expand beyond that in the Fall of 2026.
- Book rides through an app, browser or by calling us
- See your driver’s location in real time
- Receive live updates on your device
24/7
scheduling
95%
on-time rate
Real-time
GPS tracking
Ways to book a ride
Depending on what you prefer, you have different ways to schedule rides in Colorado:
Use the mobile app
Download the MediDrive member app and book a ride for you or the person you care for.
- Book a ride 24/7, without calling
- Track your ride in real time
- Manage trips easier as a family member or caregiver
Book through the member portal
Use our member portal to schedule and manage your trips online from any device with a web browser.
- No need to download an app
- Available to schedule 24/7
- Schedule, change, or track rides online
Write on the chat
During business hours, you can get live help from a representative directly on this website.
- Schedule rides by typing on the chat
- No need to download anything
- Ask for help changing or canceling rides
Schedule a ride by calling our team
If you are more comfortable scheduling your trip over the phone, our team is ready to assist you.
Call our team
Medicaid Members Line
855-489-4999(TTY: 771)
- For reservations, choose 1.
- For ride assistance, choose 2.
Prefer a different language?
We offer interpreter services in 200+ languages. No additional costs.
Booking hours:
- Routine care rides: Mon–Fri, 8 AM – 5 PM (MST)
- Urgent care rides: Available 24/7
Information we ask for when you call:
Please have this information ready so you can book a ride faster:
- Medicaid ID number (find it on state-issued Medicaid card)
- Your full name and date of birth
- Your home address (including ZIP code)
- Your phone number
- The address of the Medicaid-enrolled medical facility
- The date and time of your appointment
- If anyone is traveling with you
- Any special travel needs (like a wheelchair van)
When to book your rides
The more notice you give us, the better.
Rides for routine care
- For a standard ride to medical visits in Colorado, schedule transport with at least 2 business days in advance.
- You can book Medicaid rides in Colorado by using our mobile app, the member portal, or by calling our team.
Urgent or same-day rides
You can book rides with less notice for life-sustaining care (like dialysis or chemotherapy) or urgent appointments. For these situations, please call our team at:
(TTY: 771)Choose option 1 (Reservations).
For medical emergencies, always call 911.
Changing or canceling a trip
If your appointment details change, let us know as soon as possible.
- Changing ride details: Call our team to change the details of a ride
- Canceling a ride: Use the MediDrive mobile app, the member portal, or call us at 855-489-4999 (TTY: 771).
Downloadable forms and resources
Get the forms and user guides you need to manage your ride benefits.
English Documents
Consent and Acknowledgement of Responsibility for minors traveling.
Step-by-step guide to downloading and using the app to book a ride.
Get a copy of ride records for your doctor, insurance or legal reasons.
Documentos en Español
Formulario de consentimiento para menores que viajan.
Mileage reimbursement program
Is a friend, family member, or caregiver driving you to your appointment? They can get reimbursed for taking you to the doctor. This program pays a flat rate of $0.46 for every mile they drive you to your covered medical visits.
Find out moreFrequently asked questions
We didn’t answer your question?
Click on “View all questions” to see the rest of the questions and answers.
View all questionsHow to file a complaint
Our priority is for you to feel safe and supported. But if something happened and we should know about it, please let us know.
Share what happened
Contact Health First Colorado member contact center at 1-800-221-3943. You will receive a tracking number for your complaint.
Receive confirmation
Within 2 business days, you should receive a confirmation that your complaint is being processed. It will also contain the name of the person helping you.
Receive resolution
Every issue aims to be solved within 10 business days. You should receive a final letter explaining the outcome and any corrective actions taken.
Phone support: Working hours
For medical emergencies, always call 911.
Routine scheduling
Monday-Friday, 8 AM-5 PM MST
Ride help (Ride Assist)
24/7 availability
Automated phone system (IVR Self-Service)
24/7 availability