Skip to main content
MediDrive
Aetna Better Health of Virginia

회원 자료 및 FAQ

NEMT 혜택에 대해 알아야 할 모든 것

MediDrive 회원 지원

월-금 오전 8시-오후 8시 EST

Frequently Asked Questions

Find answers to the most common questions about your NEMT benefits and services.

Scheduling Your Ride

Attendants & Escorts

Levels of Service

Children & Minors

Mileage Reimbursement

Public Transportation

Out-of-State Travel

Hospital Discharges

Non-medical Rides

Cancellations

Downloadable Resources

Forms and guides to help you make the most of your transportation benefits.

Child Consent Form — English

Consent and Acknowledgement of Responsibility for minors traveling.

Child Consent Form — Spanish

Formulario de consentimiento para menores que viajan.

Mileage Reimbursement Instructions — English

Step-by-step guide to submitting a gas reimbursement request.

Mileage Reimbursement Trip Log — English

Trip log form required for gas reimbursement submissions.

Instrucciones de Reembolso de Millaje — Español

Guía paso a paso para enviar una solicitud de reembolso por millas recorridas.

Registro de Viaje de Reembolso de Millaje — Español

Formulario de registro de viaje requerido para envíos de reembolso por millas recorridas.

Gas Reimbursement Program

A friend, neighbor, or relative can be reimbursed for transporting you to Medicaid-covered medical appointments. You must call MediDrive before the trip to obtain an authorized trip number.

4-6weeks to payment

How It Works

  1. 1Call MediDrive BEFORE the trip to get an authorized trip number.
  2. 2Have your friend, neighbor, or relative transport you to the appointment.
  3. 3Get the Gas Reimbursement Trip Log signed by the physician’s office.
  4. 4Mail the completed trip log to the MediDrive Claims Department.
  5. 5Receive payment within 4 to 6 weeks after receipt of the completed log.

Required Documentation

  • Pre-authorized trip number (obtained by calling before the trip)
  • Completed Gas Reimbursement Trip Log
  • Physician’s office signature on the trip log
  • Valid Medicaid ID number
  • Payee’s name and mailing address for reimbursement

더 나은 건강을 향한 여정

회원 자료 및 FAQ | Aetna Better Health Virginia NEMT | MediDrive | MediDrive Virginia